• Office Director

    Job Locations US-WI-Milwaukee
    Job ID 2019-1388
    # of Openings
    Posted Date
    3 weeks ago(1/2/2019 6:03 PM)
  • Overview

    The GLO Office Director is responsible for building and maintaining the right compliment of leaders and staff  in this 190-person office, striking a dynamic balance between driving the business, cultivating the practice and elevating design.


    The Office Director collaborates with key leaders in market expertise, practice and design to ensure operational and financial success, design quality and the cultural resonance of the Office as a whole. In Milwaukee, this collaboration includes Practice Group Leaders and/or Department Leaders and such leaders report to the Office Director.  Engineering Department Leaders have a strong dotted line reporting relationship into the Office Director position.   The Office Director also consults with the applicable Market Sector Leaders for input on strategic hires and other issues relating to marketing success, and partners with the applicable Market Sector Leaders to retain, mentor and develop successful Principals in the Milwaukee office.


    Together, the Office Director and key leaders set the vision and strategy to support HGA’s Strategic Point of View specific to their region, markets and talent. The Office Director is accountable for the implementation of the strategy to guide the overall sustainable growth and financial success of the Office. The Office Director leverages the collective talent, mentors staff and fosters an open dialogue.


    An Office Director maintains project responsibilities as a Principal, Design Principal, Project Manager or other key leader.


    • Effectively communicates HGA’s Strategic Point of View to both employees and clients.
    • Oversees the drafting, updating and implementation of the Long-Range Growth Plan – works with firm leaders to make sure the right people, processes and resources are in place to support marketing, business development, public relations, recruiting, staff planning, project planning and management, research and development and design reputation.
    • Monitors and evaluates Office utilization, backlog and profitability. Ensures appropriate staffing levels and overhead costs are maintained, provides progress updates to Operations and Finance and proactively addresses concerns relative to Office performance.
    • Oversees the management of the architectural, interiors, marketing and support departments for the Office.
    • Maintains good Office-wide communications, professionalism, equity and social engagement to ensure positive morale.
    • Fosters the Office’s connection to its local community, including overseeing community engagement activities
    • Prepares quarterly and annual reports and presents information at monthly Office meetings and Leaders meetings. Shares the information they receive at such meetings with leaders and staff in their Office.
    • Is accountable for all facility related matters such as lease negotiations, office space and parking needs and building maintenance.
    • Working with Human Resources and Operations, leads the annual performance review, promotion, compensation and bonus processes for their Office.
    • Fosters personal growth and development for all staff through training, mentoring and open communications.
    • Establishes appropriate Office policies and procedures and ensures adherence to firm-wide policies.
    • Exemplifies HGA’s values through their behavior, including in their interactions with clients, consultants and staff.



    • Ability to anticipate and respond to client needs, using excellent listening skills;
    • Ability to deliver results in a timely manner while providing high quality services
    • Ability to develop and market professional services
    • Ability to effectively present in public, sell, and convey the services of HGA
    • Ability to handle multiple, complex assignments
    • Ability to interact and communicate effectively with all levels of management, and all representatives of clients or external community, in both written and verbal form
    • Ability to make consensus-based decisions on a timely basis
    • Ability to provide strong leadership, project management and organization skills
    • Ability to solve problems through analytical, evaluative, interpretive and constructive thinking
    • Ability to take initiative, work independently and collaboratively in a fast-paced environment while integrating a high degree of attention to detail, organization and deadlines
    • Ability to think strategically, implement change, and resolve conflict



    • Bachelor’s degree in Architecture, Interior Design or Engineering, with evidence of on-going continuing educational experiences
    • Registration/Licensure strongly preferred
    • Minimum 15 years’ experience effectively leading teams to achieve common goals in a Principal, Sr. Project Manager or other leadership role
    • Proficiency in Microsoft Office Suite
    • Knowledge of accounting, personnel administration, business and contract law



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